Data
center infrastructure and services provider, Datalink, has
announced a new managed monitoring service, which enables its data center
customers to outsource system monitoring, alerting, problem
identification, and performance analysis activities to Datalink’s managed
services staff. The service is designed to help the company’s enterprise and
midmarket customers maximize IT service levels for end users, free up internal
IT teams to focus on more strategic work, and simplify data center operations
by sourcing infrastructure, technical support and monitoring from the same
provider.
The new service continuously tracks the health and performance of
data center systems and applications, including unified and virtual
infrastructures such as Vblock™ and Flexpod™ environments; applications hosted
within either a private cloud or a third-party IaaS, SaaS or PaaS cloud
environment; and servers, storage/data protection, networks and database
systems. Datalink specialists monitor the systems, as well as setting filters
and thresholds using industry best practices, eliminating the need for
customers to allocate internal IT resources to research, deploy, and carry out
day-to-day monitoring management and reporting functions.
Additional features that help optimize data center performance
include:
·
Synthetic transaction
capabilities that simulate the end user experience, helping to ensure the
satisfaction of employees, website visitors and other end users.
·
Executive dashboards that provide
real-time data and historical analysis of SLAs and capacity on both
infrastructure and application levels.
·
Quick identification
of root causes for fast incident resolution as well as improved overall performance
of IT services critical to the business.
·
24x7 real-time
notification of infrastructure health and performance issues, including
automatic escalation of high-level severity events.
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